Communication Tools

2 Way Text & Email

Conversation Real-time, centralized communication with your clients via SMS and email. Keep all your customer interactions in one place for seamless management.

GMB Messaging

Manage and respond to Google My Business inquiries directly from the platform, ensuring prompt and effective customer service.

Web Chat.

Engage with website visitors in real-time through an integrated live chat widget, boosting lead generation and support.

Facebook Messenger

Integrate and manage Facebook messages from your business page within E-MATRIX for streamlined social media communication.

Missed Call Text

Back Never miss a lead with automated text responses to missed calls, keeping the conversation going even when you can't answer the phone.

Text To Pay

Simplify payments by sending secure payment requests via text message, allowing customers to pay directly from their mobile devices.

Customer Relationship Management (CRM)

CRM Comprehensive management of customer interactions, lead tracking, and data organization. Essential for nurturing relationships and driving sales.

Opportunities

Visualize your sales pipeline and track potential sales opportunities for effective lead management and increased conversions.

Reputation & Feedback Management

Reputation Management

Monitor and respond to online reviews, manage your brand’s reputation, and encourage positive feedback from satisfied customers.

GMB Call Tracking

Track calls made through your Google My Business listing, gaining insights into customer engagement and improving service effectiveness.

Marketing Automation

Email Marketing Design, execute, and analyze email campaigns with customizable templates and automation features to engage your audience effectively.

Campaigns Automate sequences of marketing actions, like email or SMS campaigns, triggered by customer interactions or specific conditions.

Social Planner

Plan and schedule your social media content across multiple platforms, all from one interface, to streamline your digital marketing efforts.

SMS & Email Templates

Utilize pre-built templates for consistent and professional communication, tailored to fit your brand’s voice and style.

Funnels

Create and optimize sales funnels that guide potential customers from awareness to conversion, maximizing your marketing efforts.

Trigger Links Automate specific actions, like sending follow-up emails, by creating clickable URLs that trigger workflows within the system.

Workflows

Automate tasks and processes across your marketing and CRM efforts, from sending emails to updating customer records, saving time and reducing manual work.

Website & Content Management

Websites Build and manage your business’s website with an intuitive drag-and-drop editor, no coding skills required.

Blogs

Create, manage, and publish blog content directly on your website, boosting your content marketing and SEO efforts.

Memberships

Offer exclusive content through membership sites, providing customers with valuable resources like courses or tutorials.

Lead Generation & Client Engagement

Forms

Design and deploy customizable forms for lead generation, surveys, or feedback collection, integrated directly into your website or landing pages.

Surveys

Collect customer insights and feedback through customizable surveys, helping you tailor your services to meet client needs.

Web Chat

Engage visitors on your website in real-time with an integrated chat widget, driving higher conversion rates and customer satisfaction. Communities Build and nurture online communities where customers can interact with your brand, share insights, and foster loyalty.

Analytics & Reporting

All Reporting Gain comprehensive insights into your marketing efforts, sales performance, and customer interactions with detailed reporting tools.

GMB Call Tracking

Monitor the effectiveness of your Google My Business profile by tracking call metrics, helping you refine your local SEO strategy.

Sales & Billing

Invoices Create and manage invoices directly from the platform, simplifying your billing process and ensuring timely payments. Proposals & Estimates Generate professional proposals and estimates quickly, helping you secure client approvals and move projects forward.

Additional Tools

Calendar

Manage your appointments and schedules with an integrated calendar that syncs with your CRM, reducing no-shows and improving client relations.

Triggers

Set up automation rules that trigger specific actions, like sending a thank-you email, based on customer behavior or events.

Advanced Marketing Tools

Reputation Management

Protect and enhance your brand’s online reputation by monitoring reviews, encouraging positive feedback, and managing negative responses. Facebook Messenger Integrate and streamline customer communications via Facebook Messenger directly through the E-MATRIX platform.